Welcome to Velora Jewels.

Velora Jewels is owned and operated by Shree Jewels. 

By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our website or services.

1. General

These terms and conditions apply to all visitors and customers of Velora Jewels. By using our website, placing an order, or engaging with our services, you confirm that you are at least 18 years old or have the consent of a legal guardian, and that you are legally capable of entering into binding contracts.

2. Products and Pricing

• Product Descriptions: We strive to provide accurate descriptions of all products on our website. However, we do not guarantee that the descriptions, images, or other content are completely error-free, current, or reliable.
• Pricing: All prices listed on the website are in Indian Rupees (INR) unless stated otherwise. Prices are subject to change without notice, but changes will not affect orders that have already been confirmed.
• Availability: All products are subject to availability. In the unlikely event that an item is out of stock or unavailable, we will notify you as soon as possible and offer alternative options or a refund.

3. Orders and Payments

• Order Acceptance: After placing an order, you will receive an email acknowledging receipt of your order. However, this does not mean your order has been accepted. We reserve the right to refuse or cancel any order at our discretion.
• Payment Methods: We accept various payment methods, including credit/debit cards, net banking, and digital wallets. Your payment information will be processed securely.
• Order Cancellations: You may cancel your order within 24 hours of placing it. Once an order has been shipped, it cannot be canceled, but you can initiate a return as per our Return and Refund Policy.
• Fraud Prevention: Velora Jewels reserves the right to refuse any order suspected of fraud or unauthorized activity.

4. Shipping and Delivery

• Shipping: We offer domestic and international shipping. Delivery times may vary depending on your location and the shipping method selected at checkout.
• Customs and Duties: For international orders, you may be subject to additional taxes, duties, or customs fees based on your country’s regulations. These charges are your responsibility, and Velora Jewels is not liable for delays caused by customs.
• Delivery Issues: If you do not receive your order within the expected delivery timeframe, please contact us at hello@velorajewels.com. Velora Jewels is not liable for delays or issues caused by third-party courier services.

5. Returns and Refunds

For information about returns, refunds, and exchanges, please refer to our Return and Refund Policy.

6. Intellectual Property

• All content on our website, including text, images, designs, logos, and trademarks, is the intellectual property of Velora Jewels or licensed to us.
• You may not reproduce, distribute, or use any content from our website for commercial purposes without prior written consent from Velora Jewels.

7. User Conduct

By using our website, you agree to:

• Not use the website for any unlawful purposes or in any way that may harm Velora Jewels or third parties.
• Not transmit or distribute any harmful, malicious, or unauthorized content.
• Not interfere with the operation or security of the website.

8. Limitation of Liability

• To the fullest extent permitted by law, Velora Jewels is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website, products, or services.
• Velora Jewels does not guarantee that our website will be error-free, secure, or uninterrupted, and is not responsible for any technical issues, loss of data, or system failures.

9. Indemnification

You agree to indemnify, defend, and hold Velora Jewels and its affiliates, employees, and agents harmless from any claims, damages, liabilities, or expenses arising from your breach of these terms or misuse of our website.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Velora Jewels. We are not responsible for the content, privacy policies, or practices of any third-party sites.

11. Changes to the Terms and Conditions

Velora Jewels reserves the right to update or modify these terms and conditions at any time without prior notice. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated terms.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts located in Mumbai.

13. Contact Us

If you have any questions or concerns regarding these terms and conditions, please contact us at:

Email: hello@velorajewels.com