Refund and Return Policy

Velora Jewels – Return and Refund Policy

At Velora Jewels, we pride ourselves on the quality and craftsmanship of our jewelry. Your satisfaction is our priority, and we are committed to ensuring you love every piece you purchase from us. However, if you are not entirely satisfied, we offer a simple return and refund process.

Return Policy

1. Eligibility for Returns:

   • Items are eligible for return within 15 days of delivery.
   • Items must be in their original condition, unworn, unaltered, and accompanied by the original packaging, certificates, and receipts.
   • Custom-made, engraved, or personalized items are not eligible for return unless they are faulty.

2. Return Process:

   • To initiate a return, please contact our customer service at hello@velorajewels.com with your order number and reason for return.
   • Once your return is approved, you will receive instructions for shipping the item back to us.
   • The customer is responsible for return shipping costs unless the item is defective or incorrect.

3. Condition of Items:

   • Items returned must be in the same condition as they were received. If the item is damaged, worn, or altered, we reserve the right to refuse the return.

4. Non-Returnable Items:

   • Custom orders, engraved pieces, and items marked as “Final Sale” are not eligible for return.

Refund Policy

1. Refund Processing:

   • Once your return is received and inspected, we will notify you via email about the status of your refund.
   • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

2. Shipping Fees:

   • Shipping fees are non-refundable unless the return is due to our error (defective or incorrect item).

3. Exchanges:

   • We do not offer direct exchanges. If you wish to exchange an item, please return the original purchase for a refund and place a new order for the desired item.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 48 hours of delivery at hello@velorajewels.com with photos of the damage. We will arrange for a replacement or refund.

Contact Us

If you have any questions regarding our return and refund policy, please feel free to reach out to us at hello@velorajewels.com. We are here to help and ensure you have a seamless experience with Velora Jewels.