Velora Jewels – Privacy Policy
At Velora Jewels, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with us, whether through our website, social media, or any other form of communication.
1. Information We Collect
We collect personal information to provide a seamless shopping experience and improve our services. The information we collect includes:
- Personal Identification Information: Name, email address, phone number, shipping and billing address, payment details, and other related information when you make a purchase or contact us.
- Technical Information: IP address, browser type, time zone settings, and location, as well as device type when you visit our website.
- Usage Information: How you interact with our website and social media, such as pages visited, time spent, and any actions you take (e.g., adding products to your cart).
- Cookies and Tracking Data: We use cookies and similar tracking technologies to enhance your experience on our site.
2. How We Use Your Information
Velora Jewels uses your information to:
- Process and fulfill your orders, including payment, shipping, and returns.
- Improve customer service by responding to your inquiries and requests.
- Personalize your shopping experience and offer tailored product recommendations.
- Send promotional emails about new products, special offers, or other information we think you may find interesting.
- Analyze site performance and user behavior to improve our website, products, and services.
- Detect and prevent fraud or other security issues.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties for specific purposes, such as:
- Service Providers: We use third-party companies to help us operate our website, process payments, and fulfill orders (e.g., shipping partners, payment gateways). They have access to your information only to perform these tasks on our behalf.
- Legal Obligations: We may disclose your information if required by law or in response to valid legal requests from public authorities.
4. Data Security
We are committed to ensuring that your information is secure. To prevent unauthorized access, alteration, or disclosure, we implement industry-standard encryption and security practices. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
- Access and Correction: You may request to access or update your personal data by contacting us at hello@velorajewels.com.
- Opt-out: You can unsubscribe from promotional emails by following the unsubscribe link in our emails or contacting us directly.
- Data Deletion: You may request the deletion of your personal data, subject to legal obligations, by contacting hello@velorajewels.com.
6. Cookies
Cookies are small files stored on your device that help us improve your experience on our site. We use cookies to:
- Keep track of items in your shopping cart.
- Understand your preferences based on previous or current site activity.
- Provide advertising or marketing that is relevant to you.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.
7. Changes to This Policy
Velora Jewels reserves the right to update this Privacy Policy as needed. Any changes will be posted on this page, and the updated policy will take effect immediately. We encourage you to review this policy periodically for any updates.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:
Email: hello@velorajewels.com
